Session #: 218-108 Presenter(s): David Knox Session Length: 1 hr. 30 min. Program: 2008 REALTORS® Conference Date: November 7-10, 2008
Stop trying to overcome objections and delay providing answers! Discover how answers are the problem, and the process is the answer. Identify the four steps: pause, acknowledge, isolate, and discover. Recognize how to use questioning and probing to understand the client's issues and lead them to their own solution.