A major cause of conflict in the workplace is miscommunication. It is also a major reason why our workplace environments have changed dramatically in the past fifty years. Diversity has come to encompass a broad spectrum of issues such as gender, ethnicity, ableism, age, sexism, heterosexism, classism, and many others. One of the constants that binds these diverse issues and populations is the need to develop adaptive and relevant communication skills. Through the use of training films, experiential practice exercises, and cross-cultural teaching aids, you'll learn a variety of techniques to meet the needs of diverse populations. You will walk away with an opportunity to assess your personal communication style and your impact on diverse populations; develop meaningful and authentic ways of responding to diversity issues; learn advanced listening and mediation techniques used by master facilitators; create work environments that are proactive to diversity issues rather than reactive; and learn the art of creating dynamic working environments where everyone is valued, acknowledged, and fully participating.